Instant Messaging and Online Help Desks

Instant Messaging and Online Help Desks
By Kelsey Childress

University libraries are large, complicated and confusing. It is not difficult to get overwhelmed trying to locate an article, book, or documentary using library online databases. Fear not, the online help desk is accessible by a few short clicks and a simple instant message. Online librarians can quickly guide you through whatever issues you might be facing. Not only are most college and university libraries using this approach, but many IT websites are taking the same avenue toward providing their clients with instant help. There are many benefits instant messaging an online help desk.

Library Online Help Desks

Using the instant messaging online help desk system in a university library saves time and effort. Most students and professors multi-task while at the library and the online help desk allows them to remain at a computer accomplishing more important tasks, while simultaneously receiving assistance locating necessary materials. Also, it is often more convenient to find a computer than it is to locate a librarian. Also, if you are searching the library’s data system from home, you do not have the option of speaking to a librarian in person, and therefore instant messaging the online help desk is a welcome alternative. The online help desk allows librarians to be more efficient as well. Using the instant messaging system, each librarian can help several people at the same time.

IT Website Online Help Desks

IT websites often offer the service of online help desks. Users can instant message an IT professional in order to work through various IT problems. Also, it can be challenging to figure out which hardware or software to purchase based on any given need. Simply send an instant message to the online help desk on your computer company’s website. This service is free if your computer is still under warranty, and can be used at very little cost if your warranty has expired. Sending an instant message to the IT online help desks of your choice prevents unnecessary phone calls or expensive service visits. Although it is possible that the IT online help desk may not be able to solve all of your IT problems, by sending them an instant message, you will likely gain an idea of what step to take next.

Kelsey Childress is the owner of Awen Creative and is an Internet Marketing Specialist. A few of her recent blog posts include http://blog.brosix.com/communicate-better-in-the-new-year/ and http://blog.brosix.com/reasons-why-to-download-brosix-public/

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May 16, 2010  Tags: online help  Posted in: Online Help  Comments Closed

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